After-sales Service & Quality Commitment
At Glowyard Lighting, we believe your satisfaction doesn’t end at checkout.
Our dedicated after-sales support ensures your experience with our products remains seamless, reliable, and worry-free.
At Glowyard Lighting, we put product quality and customer trust at the heart of everything we do. All solar garden lights are designed and manufactured with strict quality controls, passing CE, ROHS, and ISO standards, to meet the high requirements of Europe, North America, and other international markets
Quality Commitment
– **Stringent Quality Control**: Every product undergoes multiple quality checks throughout the manufacturing process. Our advanced Quality Control (QC) department conducts appearance, functionality and durability inspections. Only qualified lights are shipped。
– **Certified Reliability**: Our solar lights strictly comply with international standards such as CE and ROHS to ensure safety, durability, and performance。
– **Factory-level Excellence**: Modern production lines and expert teams guarantee that each shipment delivers innovative, cost-effective solutions you can count on。
After-sales Assurance Policy（Replacement Only, No Repair）
Recognizing the needs of global B2B buyers, Glowyard adopts a “replacement only, no repair” after-sales policy due to the lack of local repair centers overseas. For any verified product defect or damage, we offer full replacement or direct compensation to safeguard your business interests
Coverage & Scope
– **B2B Shipments**: If you receive goods that are defective, damaged, or inconsistent with your order, contact us within 7 days of receipt, providing photos, labels, and order info.
– **Rapid Resolution**: Our service team responds within 24 hours. After confirmation, we quickly provide replacements or compensation according to actual loss.
– **No On-site Repair**: We do not offer repairs or local parts replacement. All after-sales issues within scope are handled by whole unit replacement, or the supply of new parts as needed。
Exclusions
– Damage due to improper installation, abnormal use, unauthorized modification, or force majeure.
– Issues arising after delivery due to mishandling, storage errors, or delayed notification beyond the 7-day claim period.
– All indirect or consequential losses.
Custom Project Support (OEM/ODM)
For unique OEM/ODM orders, we assign a dedicated project manager and expert engineers for full-cycle support—design, production, QC, and all after-sales matters. Our flexible, confidential service boosts your market competitiveness。
How to Make a Claim
1. Email info@glowyard.com within 7 days with company/order info and issue details.
2. Attach clear photos, batch labels, or short videos as supporting evidence.
3. Our team will assess and provide a solution (replacement or compensation) within 24 hours.
Global Partners & Testimonials
"As a company focused on high quality and cost-efficiency, Glowyard Lighting's solar garden lights perfectly meet our needs. Their innovative design and professional service give us a competitive edge in the market."
Mark Shenng
Procurement Officer, Germany
After-sales FAQ
Q: What if I receive damaged or defective goods?
A: Contact us with details and evidence within 7 days. We’ll promptly arrange replacement or compensation.
Q: How fast will I get a response?
Within 24 hours.
Q: Do you provide installation guidance?
A: Yes, technical manuals and support are available on request.
For further questions, please email info@glowyard.com.
Glowyard Lighting — Committed to quality, efficiency, and long-term global partnerships
You are more than welcomed to leave your contact info and we will be in touch shortly
- Touch With Us
