FAQ
How realistic is the rattan flame effect?
Our patent-pending FlickerTech 3.0 mimics candle movement with 98% accuracy, using RGBW LEDs and randomized dimming algorithms for authentic ambiance.
What certifications ease EU/US imports?
Pre-certified with CE, UKCA, FCC Part 15B, and HS Code 9405.40.90 for 0% duty in most territories. Request our customs clearance package with HS documentation.
Can the rattan withstand heavy rain?
The epoxy-coated PE rattan maintains flexibility in monsoons, with IP66-rated junctions preventing water ingress - validated through 1,000hrs IEC 60529 testing.
Do you help optimize shipping costs?
Our nested packaging design fits 120 units/pallet (vs standard 80), reducing LCL costs by 35%. Ask about our consolidated shipping program for multi-SKU orders.
How do we customize for luxury markets?
Upgrade options include 24k gold-plated accents, bespoke fragrance capsules (coconut/vanilla), and blockchain-based authenticity certificates.
